FAQs

1. What is your return and refund policy?

We offer a 30-day return and refund policy on all personalized tungsten rings. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. To be eligible for a return or refund, the ring must be unused, in its original condition, and include all original packaging and certificates.

2. Are there any items not eligible for return or refund?

Custom or personalized tungsten rings are generally non-returnable and non-refundable unless they arrive damaged or incorrect. If there’s an issue with your custom order, please contact us immediately for assistance.

3. How long will it take to receive my order?

Orders are typically processed within 2-4 business days. Delivery times vary based on your location and the shipping method selected at checkout. You will receive a confirmation email with tracking information once your order has shipped, allowing you to monitor its progress.

4. Can I track my order?

Yes, once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your delivery.

5. What should I do if my ring arrives damaged or incorrect?

If your ring arrives damaged or if there is an issue with your order, please contact our customer service team immediately. We will arrange for a replacement or a full refund and cover the return shipping costs.

6. Can I customize my tungsten ring?

Absolutely! We offer a range of customization options for our tungsten rings, including engravings and personalized designs.

7. How should I care for my tungsten ring?

To keep your tungsten ring looking its best, we recommend avoiding contact with harsh chemicals, cleaning it with a mild soap solution and a soft cloth, and storing it in a protective case when not in use.